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PRIVATE & PRIVATE GROUP TERMS

GENERAL TERMS:

  • Clients are required to arrange a mutually convenient time and location with the coach before booking each slot.

  • Slots are secured only after payment has been made and is based on a first come first serve basis.

  • Confirmation of bookings will be sent via email once payment is received, unless otherwise arranged.

  • Clients are responsible to book their own sessions online for single sessions or with the booking link given via the email confirmation for package-based sessions, unless otherwise instructed.

  • Clients are responsible for all aspects of booking or securing of playing space, including any cost involved (e.g. Tennis court, Squash court, Open field, Ice skating equipment).

PACKAGE POLICY:

  • All packages will be valid only for 180 days from date of purchase. After the expiration date has passed, any unused session credits will be forfeited.

  • There will be no refund of fees for withdrawal or absenteeism of students before the end of a private or group package.

  • No make-up sessions will be given if a student misses a private or group package session.

  • Clients are only allowed to purchase a new package when they have a remaining balance of 2 hours or less in their existing package.

  • Renewal of all packages will be considered automatic unless the client asks to discontinue the renewal.

24-HOUR CANCELLATION & RESCHEDULING POLICY:

  • Regardless of circumstances, sessions not cancelled or rescheduled a minimum of 24 hours before the start time will still be charged at a full rate.

  • Bookings MUST be officially rescheduled using the link located in the confirmation email sent to you or clearly communicated with the coach.

  • In the event of a late cancellation or rescheduling (less than 24 hours notice) or a no-show, the session will be forfeited.

  • Medical certification (MC) due to an injury/illness is required when cancellation is done with less than 24 hours notice.

RAIN POLICY:

  • Coaches have the right to cancel a session up to one hour before start time. All sessions are deemed as ‘on’ unless cancelled by the tennis coach.

  • In the event that it starts raining during the session, all attempts will be made to finish the lesson, but only if it is safe to do so.

  • Coaches, based on their judgment can request for clients to wait 5-10 minutes just in case the rain stops and when it is still safe to play again.

  • In the event of rain during a private or private group session, session will be charged according to the nearest 30 minute interval. For example: 

  1. If it rains between 0-15 minutes of a session, it will not be charged and will be rescheduled.

  2. If it rains between 15-30 minutes of a session, it will be charged as per the 30-min session fees.

  3. If it rains between 30-60 minutes of a session, it will be charged as per the 60-min session fees.

REGULAR RECURRING SESSIONS:

  • Regular recurring session time slots will repeat every week or every other week on the same day and time until the client asks to discontinue the time slot. Cancelling one or several lessons means only those sessions are cancelled, and the regular session schedule will continue automatically after. The student is responsible to pay for and attend all lessons not cancelled or rescheduled before the 24-hour deadline.​

SAFETY & LOST OF BELONGINGS:

  • Dream Up will not be held responsible or accountable for any loss of any belongings during the sessions.

  • Coaches should be informed of any medical conditions that might affect the lesson.

  • Dream Up will not be held responsible for any accidents, injuries or mishaps during the sessions.

  • Any form or aggression (physical/verbal) that poses danger towards the coach or other students will not be tolerated.

MEDIA POLICY:

  • Dream Up is granted the right to photograph and/or video record for teaching purposes and be allowed (only by consent) to use your name, voice and appearance in connection with social media and promotional materials, without compensation of any kind.

 

UNEXPECTED DISRUPTIONS:

  • Any unexpected disruptions such as court closure, renovation works or change in policy, sessions may be canceled and adjusted accordingly.

LAGOON VIEW LESSONS:

  • Court booking fees of $7 per 1 hr session for off peak hours (Mon-Fri from 7am-6pm) & $10 per 1 hr session for peak hours (Mon-Fri from 6pm-10pm & Sat/Sun 7am-10 pm) will apply at Lagoon View or where applicable (Fees are only by the hour ie, 330pm-430pm will be counted as 2 hours). Once court booking is agreed upon and booked, the court booking fees will still apply even if the client is unable to make it for the session.

CAPELLA SINGAPORE LESSONS:

  • Additional $10 Sentosa vehicle admission fee for lessons at Capella Singapore. All sessions conducted at Capella will follow Head Coach's rates. 

PAYMENT:

  • PayNow will be the default payment mode.

  • Bank transfer will be accepted if clients do not have PayNow.

  • All payments received are strictly non-refundable and not transferable.

  • Credit Card payment will only be accepted on a case by case basis.

  • In a rare case of a credit card refund upon approval, the 3.4%+$0.50 credit card processing fees will not be refunded.

COMPANY CHANGES & CANCELLATION:

  • Dream Up reserves the right to change class times, coaches, combine or cancel classes if necessary.

  • If the coach needs to cancel a session, a make-up session may be booked at a time that is mutually convenient.

  • Terms and conditions are subjected to change without prior notice.

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